Refund policy

We hope you love your purchase. If for any reason you are not completely satisfied, you may return your item under the conditions below.

Return eligibility
To be eligible for a return, items must be requested within 14 days of receipt and should be unused, unworn, and in their original condition, with all tags and packaging intact. Unfortunately, we cannot accept items that show signs of wear, damage, or alteration.

How to start a return
To initiate a return, please contact us at info@theseghrouchni.com with your order number and reason for return. Our team will provide you with further instructions.

Return shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.

Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please place a new order.