For assistance, please contact our team at info@theseghrouchni.com. We are committed to providing timely support for all inquiries, including orders and accessibility needs.

Please email our team at info@theseghrouchni.com and we’ll be happy to help. When contacting us, include the following details:

1. Your order number

2. The name and size of the product(s) you ordered

3. The name and size of the product(s) you received

4. Clear photographs of the product(s)

Shipping costs are calculated at checkout and may vary depending on your location and the selected shipping method.

For deliveries outside the European Union, including the United Kingdom, additional customs duties, taxes, or import charges may apply. These costs are determined by local authorities and are the responsibility of the customer.

All applicable shipping fees will be clearly displayed before you complete your order.

Orders are usually processed within 1–3 business days.

• Netherlands & Belgium: 1–2 business days after dispatch
  
• European Union: 3–5 business days after dispatch
  
• Outside the European Union (including the United Kingdom): 5–10 business days after dispatch
  

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, customs procedures, or peak periods.

Yes, we ship within the European Union, including the United Kingdom.

If your country is not listed at checkout, please feel free to contact us at info@theseghrouchni.com to see if shipping to your location can be arranged.

Please note that for deliveries outside the European Union, including the United Kingdom, additional customs duties, taxes, or import charges may apply. These costs are determined by local authorities and are the responsibility of the customer.

If you placed an incorrect order, please email us at info@theseghrouchni.com as soon as possible and we’ll be happy to help. If your order hasn’t been packed yet, we can cancel it for you. If it has already been processed, simply wait for it to arrive and then return it to us.

We hope you love your purchase. If for any reason you are not completely satisfied, you may return your item under the conditions below.

Return eligibility
To be eligible for a return, items must be requested within 14 days of receipt and should be unused, unworn, and in their original condition, with all tags and packaging intact. Unfortunately, we cannot accept items that show signs of wear, damage, or alteration.

How to start a return
To initiate a return, please contact us at info@theseghrouchni.com with your order number and reason for return. Our team will provide you with further instructions.

Return shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.

Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please place a new order.